Multinational insurance reseller with acquisitions that required rationalisation

Business challenge

To facilitate and train the change leadership team with leadership, communication and interpersonal skills in order to facilitate a smooth merger of six companies into one organisation dealing with claims from businesses.

Personnel involved

Team of 12 senior managers (Leading Change Team)
300 claims staff
Strategic Communications Team

Solution

90 claims staff surveyed with Change State Indicator (CSI). This profiling tool checks readiness and openness for change and gives rate of change acceptable for individuals and groups. With this information we chose the Action Centred Leadership model with its profiling tool which matched the development status of the Leading Change Team. This was delivered with Advanced Communication skills and Self Management for leader’s modules.

Benefits

The change team accomplished their role of leading the companies through the merger process with minimum disruption to work flows and maintaining good morale through a focused communication strategy. Following this programme many have gone on to continue or take up new leadership roles in other parts of the company.

Client Statement

‘Clear precise and functional training that delivered the depth and practicality needed to develop leaders to manage our change process.”

Steve Moffatt - Communications Strategy Manger